Privacy policy

Last updated 10 August 2026 · Applies to truemile.co.uk and the TrueMile app

TrueMile helps hauliers work out what their miles really cost. To do that we have to hold some of your data. This page says — in plain English — what we collect, why, where it lives, and what your rights are. The short version: we collect the minimum needed to run the service, we never sell it, and you can have it deleted.

What we collect

• Your account — email address and a password (stored only in protected, scrambled form — we never see it).
• Your business data — company name, trucks and their running costs, jobs, prices, notes, MOT and inspection dates, defect reports and walkaround checks (including the signature drawn on a check).
• Team details — names, email addresses and, where given, phone numbers of people invited to a company account.
• Hours and holidays — clock-in/out times and booked days off.
• Job photos — collection/delivery photos a driver chooses to upload. Stored privately; only that company can view them.
• Driver location while on shift — see the next section, it has its own rules.
• Support messages and feedback you send us.

Driver location — the important one

• Location (position, direction, speed) is shared only while a driver is clocked on shift, and the app says so on the shift screen.
• Clocking off stops sharing immediately. The last on-shift position stays on the company's map, marked as off shift.
• Location is visible only to that driver's own company — never to other companies, never publicly.
• If you drive for a company using TrueMile, your employer decides to use this feature and must tell you about it — ask them (or us) if anything is unclear.

Payments

Subscriptions are handled by Stripe, a regulated payment provider. Your card number goes to Stripe, not to us — TrueMile never sees or stores card details.

Where your data lives

Data is stored with our database provider (Supabase) in UK/EU data centres, protected by industry-standard encryption in transit and at rest, with access locked to each company's own people.

Cookies, and what's kept on your device

Two things, and only one of them is a choice:

• Signing you in.Your login is kept on your device so you aren't asked for a password on every page, along with small practicalities like your light/dark choice and a half-typed quote. None of this needs your permission — without it the service simply doesn't work.
• Where you came from.If you say yes to the cookie question, we keep a note of what brought you here — an advert, a leaflet QR code, a search — and attach it to your company when you sign up, so we know which advertising is worth paying for. Say "essential only", or ignore the question, and this is never stored.

Both are held in your browser's own storage rather than as tracking cookies, which means they are per-browser: a choice you make in Chrome doesn't follow you into the phone app.

The TrueMile phone app never asks the cookie question, because it doesn't run the where-you-came-from tracker at all. Everything it keeps — your login, your settings, and the token that lets it send you job alerts — is needed to do the job.

What we don't do

• We never sell your data, and we don't share it with advertisers.
• No advertising trackers, and nothing that follows you around other websites.
• We don't read your business numbers except to run the service or help when you ask for support.

How long we keep it

For as long as your account is active. If you close your account — or ask us to — your company's data is deleted. Some minimal records (like invoices) may be kept where the law requires it.

Your rights

Under UK data-protection law you can ask for a copy of your data, ask us to correct it, or ask us to delete it — email support@truemile.co.ukand we'll sort it. If you're unhappy with how we've handled your data you can complain to the UK regulator, the ICO, at ico.org.uk.

Changes

If this policy changes in a way that matters, we'll say so on this page (and in the app for anything significant, like location handling).

TrueMile is a trading name of Joseph Copley. Joseph Copley is the data controller for this website.

Questions? support@truemile.co.uk